Previous Employer: Teleport Business Tech Solutions Inc. [ Since 20 Aug, 2014 - 03 Aug, 2018 ]

- answer inbound calls, emails and web chats related to customer service inquiries in a professional manner. - provide helpful customer service by identifying customer needs, resolving customer concerns and processing customer transactions. - offer exceptional and proactive customer service which exceeda all customer expectations and seize opportunities to upsell products.

Previous Employer: Walmart [ Since 17 Apr, 2017 - 26 Nov, 2017 ]

I worked at walmart - las vegas, nevada when i used to live with my parents back in us.

Previous Employer: Tomas Claudio Colleges [ Since 14 Jun, 2016 - 31 Jul, 2018 ]

College professor

Previous Employer: Accenture Inc [ Since 01 Jul, 2018 ]

I was previously employed with forever 21 philippines, an in house online retail company which was bought by my current employer which is accenture is a bpo company. in a way, i had been working as a customer service agent for almost two years, with the skills in phone, chats and currently handling emails for customer's inquiries regarding their orders, follow up of parcels and refund status.

Previous Employer: Teletech [ Since 03 Oct, 2017 - 10 Jan, 2018 ]

Amazon customer service representative

Previous Employer: N/a [ Since 23 Aug, 2018 ]

Previous Employer: Municipal Assessor's Office [ Since 15 Nov, 2017 - 06 Dec, 2017 ]

Municipal assessor's assistant

Previous Employer: Off2va [ Since 17 Nov, 2017 ]

Outbound sales associate

Previous Employer: Freelancer.com Inc. [ Since 28 Jun, 2011 - 20 Aug, 2018 ]

Here is an outlined job description: - Monitor and audit a specified number of responses (chat/ticket, Facebook/Twitter comments, IOS/Android feedback) for all team members 
- Communicate team scores with recommendations including defective items, ticket type and Top QA scores
 - Ensure that all teams and team members are kept up-to-date with the company’s current procedures and processes by coordinating with different departments within Engineering and Operations
 - Coordinate with Customer Experience Team to resolve disputes in audits 
- Coordinate with different product teams or departments to clarify updates and protocol.
 - Keep a record of protocol, ...

Previous Employer: The New Apec Development Corporation [ Since 07 Jul, 2008 - 06 Aug, 2009 ]

Processing of document for the connection of electricity. processing of tax declaration. encoding .