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BEI CLOUD VERSION 1.1

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Data Encoder Services
Philippines, Metro Manila

Previous Employer: Convergys Philipippines [ Since 01 Oct, 2012 - 30 Dec, 2018 ]

When I was working for Convergys, I was a Product Ready trainer at the same time Quality Assurance for Microsoft Professional Post Sales team.


Philippines, Central Luzon

Previous Employer: Rms Collect Phils [ Since 03 Jan, 2014 ]

Assistant supervisor for a team on a telco account. Admin task, coaching, taking in phone calls, conducts short trainings


Philippines, Calabarzon

Previous Employer: Homebased Work [ Since 01 Jun, 2014 - 01 Aug, 2018 ]

A VPN company provides service for virtual private network


Philippines, Metro Manila

Previous Employer: Tech Mahindra [ Since 30 Apr, 2015 ]

Auditors Task: making sure that everything is accurate and correct when approving invoices


Previous Employer: Teletech [ Since 28 Aug, 2017 - 28 Aug, 2018 ]

We do emails, chat and phone calls for logitech


Previous Employer: Accelya Solution Limited [ Since 12 Nov, 2014 - 23 Feb, 2018 ]

Working on Revera system of revenue accounting (developed by Accelya) Solving all type of exception in sales and uplift module. Captured Fims and process the same till month closed. (Full Fims processing.) Solving the error and Updating IT/BT fare (using AMADEUS and ATPCO) Doing QC for all staff and distributes the worked. Monitoring staff productivity. Find out Fare from ATPCO and same Update in the system. Worked on report related the project.


Philippines, Calabarzon

Previous Employer: Niit [ Since 04 May, 2013 - 03 Aug, 2018 ]

Remote access Tier 3 advisor, assisting customer all over USA and CANADA with their stations issues and internet connection reconnection with their provider.


Philippines, Metro Manila

Previous Employer: Optum Global Solutions [ Since 01 Jul, 2015 - 31 Jul, 2017 ]

Worked as a Customer Support for US Health Insurance. Answer queries for member about their health policy and benefits thru phone and email.


Philippines, Metro Manila

Previous Employer: Credit Suite Inc [ Since 07 Feb, 2017 - 02 Aug, 2018 ]

Billing Roles and Responsibilities • Payment Declines - Triggers action: Zendesk ticket notification of failed payment  -Business Day 1: • Call and email Partner / Client to notify them of late payment (need script: new card, alt payment plan options) • Notate call attempts on ZD failed payment notification with internal note. • Email individuals using ZD failed payment notification ticket. (create macro) • Assign sales team’s ticket to the applicable sales rep in ZD • Verify that applicable PAYF tag has been applied in IS (if not CC internal note to megan@creditsuite.com) • Partner Payments: Membership---> PartnerPAYF • Core Payments: Membership ---> ClientPAYF • Silver : Membership ---> ...


Philippines, Metro Manila

Previous Employer: Concentrix Philippines [ Since 10 May, 2016 - 10 Jan, 2018 ]

Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction. Maintain financial accounts by processing customer adjustments. Recommend potential products or services to management by collecting customer information and analyzing customer needs.