Previous Employer: Hsbc [ Since 10 Jun, 2010 - 19 Dec, 2017 ]

To provide financial and inbound customer services to Marks and Spencer Money card holders in the UK by answering queries related to their accounts such checking balances and transactions, process balance transfers, setting up Direct Debits and credit limit increase requests. Also handles online queries, complaints and call transfers to concerned departments. Also promotes insurance and other products to M&S card holders as part of accounts up selling campaigns..

Previous Employer: Lynkasia Outsourcing Corp [ Since 23 Mar, 2012 - 18 Nov, 2017 ]

• Cooperation with the team leaders and management team and provision of advice in sales related issues. • Plans and continuously monitors the operations to ensure that they’re doing their job to achieve one common goal. • Calling and setting up an appointment with the client • Making friendly call to the client to remind their said appointment • Creation of plans and schedules in order to accomplish objectives • Help sales leaders hit their quota • Help sale leaders make smart decision • Improve productivity by evaluating and implementing sales technology

Previous Employer: International Armoring Corporation [ Since 18 Jan, 2012 - 18 Jan, 2017 ]

Positions Acquired during my tenure with the company: o Office Clerk January 2012 to December 2012 o Administrative Assistant / Payroll Officer January 2013 to January 2014 o Human Resource & Administration Officer / Financial Officer January 2014 to January 2017

Previous Employer: Filadams Pharma Inc. [ Since 04 Dec, 2012 - 31 Aug, 2016 ]

Greets customers and assists the Hr supervisor. Do paper works and encoding.

Previous Employer: Vic And Angela Taxi [ Since 10 Apr, 2007 - 29 Aug, 2014 ]

- I assist the client on tax return preparation. - Knowledge in Clerical works. - Assisting the customers.

Previous Employer: Fusion Bpo Phils., Inc Formerly Supportsave [ Since 26 Jul, 2012 - 02 May, 2018 ]

Customer Service/Professional Advisor Evaluate and Plan. Assist client with price estimates and ideal dentist according to their dental case, determine the number of visits and length of stay needed as well as destination and travel options. Schedule and Travel. Responsible in setting up an appointment for their consultation or treatment. Also, provides directions and instructions including hotel options. Start and Complete. Verifies and tracks dental work to completion. We may also assist in scheduling a follow up visit if necessary and resolve issues with their dental work.

Previous Employer: Pepsi-cola Products Philippines, Inc. [ Since 02 Jun, 2014 - 13 Mar, 2015 ]

Monitor and inspect methods involved n the production of Non-Carbonated Beverages and ensure that products are within standards, by performing laboratory analysis, in-line monitoring, Good Manufacturing Practices (GMP) and housekeeping and documentation.

Previous Employer: Elite 168 Realty Management Inc. [ Since 05 Jun, 2017 - 31 Mar, 2018 ]

Responsible for all leasing activities of the company's properties - Residential, Commercial and Industrial developments. Also handles tenant relations ,contract renewals, contract negotiations and tenant retention. Prepares weekly presentation for top management's updates with corresponding status and action plans of items. Ensures that contract negotiations or closures are within the corporate's budget parameters. Also handles any given tasks from time to time. Examples are: - screening of applicants resume whether it matches the job requirements - interviewing applicants and evaluating them prior endorsing to the Chief Operating Officer for final interview - marketing research on current leasing ...

Previous Employer: Teleperformance Philippines [ Since 25 Mar, 2018 ]

Answers calls of the customers who are asking about their phone bills and issues about their phones. Responds to customers' questions about new plans for their phone lines and upgrades eligibility. Processes change of rate plans and modifications on their current plan. Pays the bill for the customers.

Previous Employer: Majella Hopkins [ Since 08 Jul, 2017 - 09 Mar, 2018 ]

I worked as a Caregiver for the past 4 years. Prior to that I was a Customer Service Associate in a BPO company providing technical support, customer care, responding to emails, and other customer related concern.