Previous Employer: Wazzup The Merchants Expertsys Inc [ Since 07 May, 2017 ]

My current jobs description are Legal work, prepares some legal documents for my employer with consent of our outside counsel. Acts as HR officer with the company. Acts as a business intelligence of the company by providing insights,forecast,suggestions for the good of the company operations and to generate more revenue.

Previous Employer: Altisource [ Since 04 Aug, 2015 ]

Senior Business Analyst who creates reports (Daily/Weekly/Monthly) for team/associate performance as well as the whole department's performance and trends, call out all major and minor business opportunities, in charge of creating a dashboard for incentive plan, etc

Previous Employer: Teleperformance [ Since 29 May, 2017 - 15 Feb, 2018 ]

We respond to calls from clients who are needing assistance with their credit accounts such as payments and updating their personal information. since it was a retail account, i also catered the online shopping hotline where customers call to place orders or update on their purchases and packages.

Previous Employer: Wns Global Services [ Since 13 Mar, 2015 - 13 Jun, 2018 ]

Senior associate for expedia operations -oic for data analytics team -creating weekly and monthly dsat survey analysis -creating weekly and monthly ccr calls analysis -handling client escalations -analyzing agent errors to lessen profit loss -creating action plans to improve operations -feeding vital information to clients to help improve knowledge based application -provide coaching and feedback to the members of the data analytics team -extract data using ms excel

Previous Employer: Wns Global Services [ Since 13 Mar, 2015 - 13 Jun, 2018 ]

Senior associate expedia operations -data analyst -oic for data analytics team -weekly and eom analysis of dsat surveys -weekly and eom analysis of ccr calls -handling client escalations -analyze agent errors of the account to prevent profit loss -creating action plans for better business -feeding vital information to clients to improve operations

Previous Employer: Arbaaz [ Since 05 Apr, 2013 - 07 May, 2018 ]

Retail of Ladies garments

Previous Employer: Lexus Garments [ Since 10 Jan, 2014 - 21 Apr, 2014 ]

I am an undergraduate student and soon to graduate this June with Latin Honor. I am friendly and have good communication skills.