Previous Employer: Wego Logistics Inc. [ Since 04 Jun, 2013 - 30 Mar, 2018 ]

supervise overall IT operations.

Previous Employer: Convergys [ Since 05 Mar, 2018 - 28 Jun, 2018 ]

I provide technical support to customer from pc and software application through pc login sessions offering both voice and non voice solutions. I make sure that the technical problems are to be resolved at the soonestnpossible time. Prior to that experience I stayed in the US for 17 years as IT support engineer at Idcomm and Express sales Corp based in Cypress,CA. The reason of going back to the Phils is due to my wife passing in the US and I have to bring her back here. I have no intention of getting back of which I have decided to ...

Previous Employer: Advent Software Under Teleperformance [ Since 01 Mar, 2007 - 09 Jul, 2018 ]

I am an innovator as I recently built a new team in Manila and implemented new workflow which is tailored to current need of the client. The new team focuses on bringing in revenue by providing custom solutions to our clients based in the US. We determine possible custom solutions for processing data, daily and monthly workflow, portfolio reporting, data conversion and integration with other products or platform. We work with different departments such as sales, support and consultants. I’ve worn many hats throughout my career - customer service specialist, technical support, financial application advisor, mentor, trainer and I ...

Previous Employer: Liquid Hub Analytics Pvt. Ltd. [ Since 02 Jun, 2014 - 29 Sep, 2017 ]

Managing a team of data analysts

Previous Employer: Know Solutions Pvt Ltd [ Since 08 Jul, 2016 - 15 Aug, 2017 ]

• As a technical support/helpdesk employee, assisted in troubleshooting user problems relating to Operating System issues (Windows 7, 8, 8.1,10 and MacOS), Network Connectivity, TCP/IP configuration, upgrades, and Internet connectivity. • Performed upgrades, installation of software and drivers and essential desktop troubleshooting. • Deployed updates, service packs and hot fixes using Windows Update, Automatic Updates, and Group Policies. • Installed logical printers on a print server and preparing print server to host clients both wired and wireless connection. • Resolving issues for network connectivity of the Smart Devices, Wi-Fi tablets, printers, Laptops, Chromebooks and PCs. • To provide assistance through taking remote of user’s devices. Filing ...

Previous Employer: Ibm [ Since 17 Sep, 2013 ]

Workforce Management Analyst (February 2015 - Current) HR Practitioner Contact Center (September 2013 - January 2015)

Previous Employer: Bolton International [ Since 04 Jan, 2017 - 07 Jul, 2018 ]

Data management and reporting of the following: Google Analytics Adwords Sales Inventory Hubspot Customer Service Claims System General Adhoc Tasks such: Maintenance of the data bases Establish a process for reporting Create a manual for the reporting process Website product staging & launch

Previous Employer: Eeco Solutions Pvt. Ltd. [ Since 19 Jul, 2017 ]

Data Management and Data Uploading along with entire mangement of the scheme project of Central Govt. Of India

Previous Employer: Accenture [ Since 02 Jul, 2010 - 24 Jul, 2014 ]

Worked as a ETL lead. Analysing the data and loading the OLAP.

Previous Employer: Mcphail India Ltd [ Since 13 Jul, 2016 - 18 Jul, 2017 ]

Data entry, content writing, code bugging