- Account Executive
- Accounting & Finance
- Admin & Human Resources
- Business Development
- Business Intelligence
- Copywriter Specialist
- Customer Support Agent
- Data Encoder
- Data Intelligence
- Date Entry and Management
- Director Of Operations
- E-Mail Marketing
- English Content Writer
- Graphics Designer
- Lead Generation
- Legal Work (Attorney)
- Other Not Listed
- Outbound Calling
- Personal Assistant
- PHP/MySQL Developer
- Security Guard
- SEO Specialist
- Social Media Expert
- Software Developer
- Team Leader
- Virtual Assistant
- Virtual Team Leader
- Web & Software Development
- See All
Previous Employer: Sunlife Of Canada, Philippines Inc. [ Since 01 Feb, 2011 - 05 Sep, 2018 ]
Financial advisor sunlife of canada, philippines inc. february 2011 – present (part time) • contacting clients and setting up meetings, either within an office environment or in clients' homes or business premises. • conducting in-depth reviews of clients' circumstances, current provision and future aims. • completing risk analysis. • analyze information and preparing sunlife products/plans best suited to individual clients' requirements. • assisting clients to make informed decisions. • ensure that policy requirements are fulfilled, including any necessary medical examinations and the completion of appropriate forms. • continues service by reviewing and responding to clients changing needs and financial circumstances. • conduct financial planning talks to employees of private ...
Previous Employer: Microsourcing [ Since 12 Oct, 2015 - 22 May, 2018 ]
- develop a process that increases the ability of the offshore programs to effectively and accurately plan acceptable to the client and set by each program. - create, dissiminate updates on policies and company events - coach, mentor and develop supervisors to be able to deliver high levels of goal attainment and quality of service. - conduct and write employee's performance appraisals. - observe formal coaching sessions and provide feedback to optimize effectiveness of coaching. - identify training and quality opportunities and collaborate with cross functional teams to drive performance improvement - participate in annual strategic planning - attend kick ...
Previous Employer: Aurecon Australasia Pty. Ltd. [ Since 03 Oct, 2016 - 10 Aug, 2018 ]
I lead the Shared Services Recruitment in Manila office under the People Department. I supervised and managed (6) administrators and engaged with global stakeholders in ANZ, MEA and South Africa. Identifying and implementing newer processes from different recruitment cycle were my priorities for possible new business unit acquisitions.
Previous Employer: Xerox Business Services Philippines Inc., [ Since 28 Sep, 2009 - 06 Sep, 2016 ]
Responsible for performing administrative roles such as instituting ways of improving the work environment and the business operations in the company. Responsible for leading a team up to 25 FTE's, Closed monitoring of stats, making sure that agents are aligned and hitting their goal (KPI). Responsible for Setting and implementation of an action plan to improve agent’s performance. Proper mentoring to ensure policies and company rules are followed and carried out
Previous Employer: Adeco Systems [ Since 28 Jul, 2016 - 10 Jan, 2018 ]
I have been working on client Cisco systems. I was a team leader leading team of 25 members. Collectively I have provided various automation projects to ease out entire work.
Previous Employer: Afni Philippines [ Since 29 May, 2017 - 27 Nov, 2017 ]
• Managed a team of 15 + employees at a time. • Performed tasks for employees such as quality monitors, coaching logs, side by sides, and Live Monitors to assist with positive performance. • Host team meetings and huddles to keep the team informed and updated on current/future information. • evaluate each employees performance. • Hosted Power Hours to boost center performance.
Previous Employer: Keeptruckin [ Since 10 Jan, 2017 - 10 Jul, 2018 ]
Making 100-150 calls per day to qualify potential customers from the database. Accurately enter, update, and maintain daily activity and prospect information into Salesforce.com. Provide input to the sales and marketing organizations in order to refine positioning and adapt to new market opportunities.
Previous Employer: Iqor Inc. [ Since 11 Aug, 2014 - 11 Apr, 2018 ]
Handled 15-18 agents taking calls and providing assistance in billing concern and sales. ➢ Weekly coaching for the Agents. ➢ Performance Review per Agents. ➢ Client relation such as Program Business review. ➢ Attending Conference Call across the board and Call calibrations. ➢ Performance Management and time management. ➢ Floor walking/ On the fly session. ➢ Skill transfers for the improvement of the performance. ➢ Assisting agents real-time and taking escalations.
Previous Employer: Convergys [ Since 14 Jan, 2013 - 30 Jun, 2018 ]
A certified Team Leader with more than 5 years solid experience in the BPO industry. Responsible for the day-to-day supervision of a group of call center customer service associates and ensures daily performance metrics are achieved by providing adequate, coaching, support, motivation and accountability.