Previous Employer: Felino M. Albino [ Since 01 Aug, 2012 - 01 Jun, 2015 ]

Almost three years of experience as an office/admin secretary which i performed administrative support and task including: >maintained and organized numerous office files >constantly updated the company’s contact and mailing lists >confident and articulate communicator-verbal and written > well-developed time management skills >writing legal documents and contracts >corporate accounting and bookkeeping >facilitate product deliveries

Previous Employer: Teleperformance Inc. [ Since 05 Feb, 2007 - 31 Oct, 2017 ]

Responsible for evaluating call handling behaviors of call center agents to help support performance management. - identifies and recommends key elements to be included in quality evaluation forms - analyzes possible root cause of performance gaps observed in calls evaluated and presents these to management for immediate action - creates performance analysis reports focusing on top call drivers to help support business improvement plans

Previous Employer: Clark & Fox [ Since 03 May, 2016 ]

I'm working with the ceo and the associates. i handle sending their monthly status reports to their clients. manages the ceo's calendar, and work with their crm which is called prolaw.

Previous Employer: Walmart [ Since 17 Apr, 2017 - 26 Nov, 2017 ]

I worked at walmart - las vegas, nevada when i used to live with my parents back in us.

Previous Employer: Off2va [ Since 17 Nov, 2017 ]

Outbound sales associate

Previous Employer: Freelancer.com Inc. [ Since 28 Jun, 2011 - 20 Aug, 2018 ]

Here is an outlined job description: - Monitor and audit a specified number of responses (chat/ticket, Facebook/Twitter comments, IOS/Android feedback) for all team members 
- Communicate team scores with recommendations including defective items, ticket type and Top QA scores
 - Ensure that all teams and team members are kept up-to-date with the company’s current procedures and processes by coordinating with different departments within Engineering and Operations
 - Coordinate with Customer Experience Team to resolve disputes in audits 
- Coordinate with different product teams or departments to clarify updates and protocol.
 - Keep a record of protocol, ...

Previous Employer: Mark Sinchioco [ Since 01 Aug, 2016 - 30 May, 2018 ]

I was a virtual assistant and i was assigned varioua tasks. i did web research, order fulfillment, data entry, and transcription.

Previous Employer: Convergys [ Since 11 Nov, 2013 ]

Working on emails, chats, calls. managing ad

Previous Employer: Bell Ltd [ Since 03 Mar, 2000 - 03 Mar, 2018 ]

Telephone collections

Previous Employer: Pitashi [ Since 30 Oct, 2018 ]

As a General Virtual Assistant on their company, I am responsible on posting every day update on their Youtube page, Posting blogs on their website through WordPress, transcribing and editing audios, adding content on their live mobile application and managing their CRM. I have been working with this client for almost 2 years now and the working relationship is still going.