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    BEI CLOUD VERSION 1.1

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    Malaysia, Wilayah Persekutuan Kuala Lumpur

    Previous Employer: Aurecon Australasia Pty. Ltd. [ Since 03 Oct, 2016 - 10 Aug, 2018 ]

    I lead the Shared Services Recruitment in Manila office under the People Department. I supervised and managed (6) administrators and engaged with global stakeholders in ANZ, MEA and South Africa. Identifying and implementing newer processes from different recruitment cycle were my priorities for possible new business unit acquisitions.


    Philippines, Metro Manila

    Previous Employer: Convergys Incorporated [ Since 08 Jun, 2009 - 20 Jan, 2017 ]

    I have worked as Team Leader in Convergys for 8 years handling a US account. I have experienced handling a back office team and a collections team. My main responsibility was to make sure that my agents performance exceeds if not meets client's expectations. Part of my job as well is to train new agents and hone their skills to be at par with those that are seasoned.


    Previous Employer: Eperformax Contact Centers & Bpo [ Since 16 Jun, 2011 - 16 Jun, 2018 ]

    Customer Service Representative - June 2010 to April 2012 Team Leader - April 2012 - December 2014 Performance Development Coach - December 2014 to June 2016


    Philippines, Metro Manila

    Previous Employer: Wireless Link Technologies, Inc. [ Since 18 Jul, 2016 ]

    I'm a Sales Engineer. I handle general accounts, purchase or project for private and government offices. I do end-to-end coordination for projects for both private and government offices. I sell ICT products and solutions


    Philippines, Metro Manila

    Previous Employer: Shell Shared Business Center [ Since 20 Dec, 2006 - 28 May, 2016 ]

    Team Lead Customer Care Account and Customer Operation Team Lead


    Philippines, Metro Manila

    Previous Employer: Convergys Philippines [ Since 23 Apr, 2007 ]

    Handles 12-17 individuals Coach towards correcting a behavior to achieve company goals


    Philippines, Calabarzon

    Previous Employer: Taskus [ Since 10 May, 2018 ]

    Managing 14 people doing menu transcription. Driving them at their best to achieve their targets. I am in charge of the admin tasks for each individual but is also the team leader for the rest of the other individuals for the account which has a total of 82 headcount divided into different schedules mainly day and night. Also responsible to send weekly performance update for my team and overall team performance. When assigned by a different project by the operations manager i make sure to deliver on time.


    Philippines, Metro Manila

    Previous Employer: Manulife [ Since 21 Jul, 2009 ]

    Responsibilities are to do quality verification of outbound calls, written correspondence, and address change updates made across four distinct administrative systems. Do various projects and make recommendations to the management team regarding procedural improvements. Ensures a professional and service-oriented work environment by monitoring employee performance and taking necessary actions to motivate when required. Determine people goals and objectives to meet business operations expectations. This includes quality and quantitative standards are observed and resolving issues in a timely fashion. Also, coordinates work with other units (internal and external stakeholders) and facilitates the evaluation and implementation of company policies and procedures.


    Philippines, Metro Manila

    Previous Employer: Kobelconsulting [ Since 30 Oct, 2016 ]

    I am currently a Virtual assistant. I occasionally create and maintain websites using Wordpress. I also communicate with other support groups to resolve encountered issues. I am knowledgeable with data encoding as well. I do basic picture editing using Adobe photoshop. I also do basic video editing using Camtasia. I also create Business reports for our Amazon clients. My work is pretty much depends on what my employer requires. Although I don't know everything, but with suitable training material then with time I should be able to do it on my own.


    Philippines, Metro Manila

    Previous Employer: Department Of Educatin [ Since 15 May, 2013 ]

    Manage classrooms and implement school procedures; work with school leaders and administrators to initiate policies. Plan lessons and assign homework; grade students' work and evaluate their ability to communicate with others and work in groups Key Responsibilities and Accountabilities: ● Monitored each student’s educational progress with individualized charts and files. ● Maintained a child-friendly environment with access to outdoor activities. ● Encouraged children to be understanding of and patient with others. ● Communicated openly with children's parents about daily activities and behaviors. ● Established a safe play environment for the children. ● Prepares daily lesson plan ● Assess students capabilities and abilities ● Prepares daily instructional materials