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    India, Delhi

    Previous Employer: Tech Mahindra [ Since 24 Apr, 2006 ]

    Process Management. Customet Service. Service Desk. Managing team of 20 associates.Client reporting. Performance Incentives and handling all the issues related to customers. Scheduling of associates. Quality Audits. Sharing Quality Related Reports. Skip session with team. Team meeting to keep everyone on the same path. Client calibrations and reporting. Managing stackholders. All day to day activites of Team Leader. Sharing and preparing weekly and monthly reports. Organising meeting session with Quality and Lenguistic teams. Discussion on associates TNI (Training Need Identification). Helping Subject Matter Experts in creating different SOP's (Standard Operating Procedures) which help help team to perform there assigned tasks. ...

    India, Tamil Nadu

    Previous Employer: Access Healthcare [ Since 16 Aug, 2016 - 13 Apr, 2018 ]

    1.Worked in US Healthcare - Medical billing. 2.Manage 25+ agents who work on Medical billing. 3.Make sure the team meets client SLAs 4.Maintain weekly internal revenue goals 5.Chairing weekly and monthly review meetings with clients in US - Usually physicians or third party billing companies. 6. Manage and respond to client escalations if there are any. 7. Prepare daily, weekly, and monthly reports both internal and external client reports. 8. Training new agents - class room and virtual training.

    India, Maharashtra

    Previous Employer: Wipro [ Since 30 Dec, 2016 ]

    VMware, vROPS, NSX, vRA, vRNI

    Philippines, Metro Manila

    Previous Employer: Convergys Phils Inc [ Since 09 Mar, 2009 ]

    As Team Leader I have a weekly touchbase with the client by sending reports and discussing weekly performance.

    Philippines, Metro Manila

    Previous Employer: Upwork Freelance Contractor [ Since 17 Jul, 2012 - 07 Jun, 2018 ]

    Lead a a team of lead generation and qualification for Ms Lalanne sellibg her own business to small to medium businesses in the US

    Philippines, Metro Manila

    Previous Employer: Convergys [ Since 05 Jul, 2005 ]

    Operations Manager I manage 6-7 Team Leaders with 12-15 agents under them. I oversee day to day performance of my Cluster to make sure goals are met.

    Philippines, Southern Tagalog (CALABARZON)

    Previous Employer: Llc [ Since 29 Jul, 2014 ]

     Lead generation  Covers different types of calls such as: Buyers, Sellers, Expired, FSBO  Make outbound calls for Expired, Cancelled and FSBO leads  Circle Prospecting  Report numbers daily for calls, conversations, and appointments (by email)  Lead processing of incoming inquiries to designated area team Buyer’s Agents and Listing Agents. Call Buyers Agent or Listing Agent prior to assigning showing requests, more info inquiries or market evaluation requests to ensure they can call immediately. If they don’t pickup phone we assign to next Buyers Agent / Listing Agent in line for the area. (if no agent response within 4 minutes – ISA is ...

    Philippines, Central Visayas

    Previous Employer: American Data Exchange [ Since 30 Jun, 2010 - 30 May, 2014 ]

    Workforce Development Manager - Organize and execute the Learning Management and Skills Development framework of the organization

    Philippines, Metro Manila

    Previous Employer: Bayview Technologies Inc. [ Since 03 Jan, 2017 - 30 Nov, 2017 ]

    CUSTOMER OPERATIONS PERFORMANCE MANAGER, Online Gaming • Responsible for managing and coordinating business driven initiative ensuring all websites, products, services, and essential systems are operating at highest performance standards. Proactively handles performance improvement efforts using a solid understanding of customer and business impacting issues, their urgency and priority. • Clearly identifies performance issues based on input from all concerned departments. Sets KPIs and performance benchmarks for products and services, and work on setting the highest standards for future improvement and fine tuning efforts. Continues performance issue tracking and cataloguing, keeping the score, archiving closed issues and provides periodic reports on historical issues ...

    , Pangasinan

    Previous Employer: Highline International [ Since 01 Mar, 2017 - 30 Apr, 2018 ]

    I do General Virtual Assistant, Finance and Salary Admin, Date Entry, Data Keeper, Costumer Sales Represenattive