BEI CLOUD: Carmel Gomez specializing in Virtual Team Leader services

Carmel Gomez  services profile picture
Profile Submitted From or Near: San Pedro Southern Tagalog (CALABARZON) Philippines
  • Personal Information:
    • Name: Carmel
    • City: San Pedro
    • State: Southern Tagalog (CALABARZON)
    • Country: Philippines
  • Last Company I Worked For:
    • Previous Companies Name: Llc
    • Date Started: 2014-07-29
  • Other Information
    • College: Mapua Institute Of Technology
    • My Degree: Graduate or Professional Degree
    • Previous Job Description:  Lead generation  Covers different types of calls such as: Buyers, Sellers, Expired, FSBO  Make outbound calls for Expired, Cancelled and FSBO leads  Circle Prospecting  Report numbers daily for calls, conversations, and appointments (by email)  Lead processing of incoming inquiries to designated area team Buyer’s Agents and Listing Agents. Call Buyers Agent or Listing Agent prior to assigning showing requests, more info inquiries or market evaluation requests to ensure they can call immediately. If they don’t pickup phone we assign to next Buyers Agent / Listing Agent in line for the area. (if no agent response within 4 minutes – ISA is to call lead to let them know we received the inquiring or showing request and one of our Agents will be in touch very shortly)  Answer incoming phone calls from customers and process to database and assign to designated area Buyer’s Agent / Listing Agent  Initiate first point of contact call for all new incoming website leads. Lead conversion program to be followed. (Scripts)  Once we are able to make contact with leads, the ISA will then qualify and determine if to set appointment. Once an appointment is set, the ISA will contact an agent for the appropriate next steps.  Consistently following up with existing database as well as new leads with goal of generating an appointment.  Need to check with agents at least once a day on the status of their respective leads, as this will help the agents do their follow ups with their respective leads.  Track all leads that we have currently in contract with as well as those leads that we have closed files and submit a lead conversion report at the end of the month, this will enable us to measure the success rate of our lead generation efforts.  Report numbers daily for calls, conversations, and appointments (by email)  Hand off HOT calls that need additional conversion to our Team Buyers Agents whenever possible
    • More About Me: I am married with 2 kids, i have been working since i was 1st year college student, worked at the city government of muntinlupa from july 1994 - february 2009. after i graduated from college with bs industrial engineering degree, i worked as a process engineer in an electronic company from june 2000 - november 2000. in 2009, i tried working in a bpo industry, worked as a customer service representative at hsbc electronic data processing, promoted as quality coach who ensures that a define percentage of associate calls are reviewed on a monthly basis through remote or side by side monitoring and provide feedback to associates / assistant manager for operations (amo) on a timely manner. conducted and/or attends weekly calibration sessions by listening and measuring calls thus ensuring that supervisors are updated and calibrated to the normal quality standards. accomplishments:  conducted monthly amo regulatory compliance exam from may 2013 to august 2013 – 98% passing rate  initiated amo and associate certification july 2013 – 99% passing ratet  as service agent, month on month recognition as agent of the month  as escalation agent, month on month recognition as agent of the month  as escalation agent, recognized as a star awardee for q1 2012 after hsbc, i've worked with capital one philippines as quality specialist who monitors and evaluates calls of agents to ensure accuracy and adherence to quality standards and communicates with line managers and trainers to develop and design learning and developmental plans based on results. accomplishments:  operation nesting coaches certification  assist seven (7) batches of operation nesting associates with their quality monitors  member – qmo workplace of choice workstream – in charge of implementing engagement activities, growth and development programs and unity project. currently working with myoutdesk as virtual professional for almost 4 years.
    • Some of my hobbies: singing
  • My Avability: Full-Time, Part-Time, As Needed, Employee, Temporary, Contract, Seasonal
  • I can work: Days
  • Personal Skills:
    • Hourly fixed: I am open to both
    • Hourly rate: MSG ME