BEI CLOUD: Anne Cacanog specializing in Virtual Team Leader services

Anne Cacanog  services profile picture
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  • Personal Information:
    • Name: Anne
  • Last Company I Worked For:
    • Previous Companies Name: Eperformax Contact Centers & Bpo
    • Date Started: 2011-06-16
    • Date Ended: 2018-06-16
  • Other Information
    • College: University Of San Carlos
    • My Degree: Bachelor's Degree
    • Previous Job Description: Customer Service Representative - June 2010 to April 2012 Team Leader - April 2012 - December 2014 Performance Development Coach - December 2014 to June 2016
    • More About Me: I used to work in a bpo industry for six years. i started as a customer service representative for almost 2 years assisting buyers and seller of ebay on buying and selling transactions not to mention some basic technical issues. i was promoted to a team leader for 2 years handling a team of 15-20 people. i had to do real time monitoring of kpms like aht, productivity, schedule adherence and schedule compliance. then, i was promoted to a performance development coach that mainly looks after the team performance considering the kpms like customer satisfaction, net promoter score and resolution delivering more than the client targets. one thing i learned from that experience is being versatile between work-life balance and at the same time being productive to meet the demands of the share holders: client, company and employees.
    • Some of my hobbies: watch American TV shows and movies, Kdrama, travel and explore new places
  • My Avability: Full-Time, Part-Time, As Needed, Employee, Temporary, Contract, Seasonal
  • I can work: Both
  • Personal Skills:
    • Hourly fixed: I am open to both
    • Hourly rate: MSG ME