BEI CLOUD: Alice Ybera specializing in Team Leader services

Alice Ybera  services profile picture
Profile Submitted From or Near: Pasay Metro Manila Philippines
  • Personal Information:
    • Name: Alice
    • City: Pasay
    • State: Metro Manila
    • Country: Philippines
  • Last Company I Worked For:
    • Previous Companies Name: Xerox Business Services Philippines Inc.,
    • Date Started: 2009-09-28
    • Date Ended: 2016-09-06
  • Other Information
    • College: Western Mindanao State Univeristy
    • My Degree: Graduate or Professional Degree
    • Previous Job Description: Responsible for performing administrative roles such as instituting ways of improving the work environment and the business operations in the company. Responsible for leading a team up to 25 FTE's, Closed monitoring of stats, making sure that agents are aligned and hitting their goal (KPI). Responsible for Setting and implementation of an action plan to improve agent’s performance. Proper mentoring to ensure policies and company rules are followed and carried out
    • More About Me: University see contact info see contact info see connections (57) see connections (57) i help strategic business unit to achieve client’s goal by mentoring a diverse team on a day to day operation. as a customer care supervisor, i help the company achieve goals thru; · managing the flow of day to day activities of a diverse team (15-18 fte’s in a team). · motivating a team, coaching, monitoring team productivity rate, gauge employees and prepares team reports. · monitoring service level agreements, such as occupancy, abandonment, shrinkage etc. and instituting ways of improving the work environment and creating changes in order to facilitate work processes. · managing the implementation of procedures, goals and objectives of the department. · helps the overall department in forecasting, procurement, queue monitoring, scheduling, roster payroll completion, recruiting and training new hires.
    • Some of my hobbies: Customized designs for children's dress
  • My Avability: Full-Time, Employee
  • I can work: Both
  • Personal Skills:
    • Hourly fixed: Hourly
    • Hourly rate: MSG ME