BEI CLOUD: Ernest philip Tolentino specializing in Customer Support Agent services

Ernest philip Tolentino  services profile picture
Profile Submitted From or Near: Batangas Calabarzon Philippines
  • Personal Information:
    • Name: Ernest philip
    • City: Batangas
    • State: Calabarzon
    • Country: Philippines
  • Last Company I Worked For:
    • Previous Companies Name: Tpg Telecom
    • Date Started: 2016-10-20
    • Date Ended: 2016-12-31
  • Other Information
    • College: Ama Computer College
    • My Degree: Bachelor's Degree
    • Previous Job Description: TPG Telecom Position Title : Technical Support (Provisioning Team) Industry : Call Center/IT-Enabled Services Date Joined : October 2016 Date Left : December 2016 Duties and Responsibilities : Set a schedule for an on-site Technician visit in order for them to install the internet of the customer and be sure that we have activated the socket for it so that the customer can immediately use the internet after we have installed it. Reason for Leaving : I have to help accommodate my mother as she visits my older sister who is currently working in New Zealand, My sister already bought the ticket for me and the visa was released earlier than expected so that is why I have no choice but to leave the company. Duration : 3months 51Talk Home Based English Tutorial Position Title : Home Based English Teacher Industry : Home Based English Tutorial Date Joined : June 2014 Date Left : August 2016 Duties and Responsibilities : -Remotely chat and teach Chinese students in speaking in English and correct them if they are wrong in speaking and expressing themselves. Reason for Leaving : Personal Reason, I am stuck at my own house teaching kids and I am missing my duties as a Technical Support Representative. Duration : 2Years and 1 Month Convergys ( Megamall ) 8-11 floors Mega C Building, S.M. Megamall, Edsa Corner Dona Julia VargasAvenue Mandaluyong City 1550 Position Title : Technical Support Representative Level 2 Industry : Call Center/IT-enabled Services Date Joined : October 2012 Date Left : April 2014 Duties and Responsibilities : -Troubleshooting of Internet connectivity from the customer’s computer to a router and to a modem that is provided by the Cable Internet account that I handle, and set the schedule of an onsite technician for further troubleshooting of the lines from the customer’s home to a Central Office or to a Remote Terminal if all the troubleshooting has been done and the customer is still unable to connect due to an outage or a disconnected line. Reason for Leaving : Personal Reason, I have to take good care of my dying father. Duration : 3 years and 6 Months MY CATV – Lucena City Branch (Enverga Blvd. CornerOlympic Square University Site,Red V Lucena City) Position Title : Data Communication and Field Technician Industry : Internet and Cable TV Date Joined : March 2012 Date Left : August 2012 Duties and Responsibilities : -We install the devices such as splitters coaxial cable connectors and cable modems in order for the customer to have a cable TV and internet connection at the same time, we also disconnect subscribers who were not able to pay their bills, and reconnect them after they have settled their accounts, troubleshoot internet connection and escalate the concern of a customer to our engineering department if in case we need to replace some devices from our tap off terminals that are located at some specific electrical posts. Reason for Leaving : End of Contract Duration : 6 Months Telus – 5th Floor Market Market BonifacioGlobal City Taguig Position Title : Technical Support Specialist Industry : Call Center/IT-enabled Services Date Joined : April 2011 Date Left : January 2012 Duties and Responsibilities : -Troubleshooting of Internet connectivity from the customer’s computer to a router and to a modem that is provided by the DSL account that I handle, and set the schedule of an onsite technician for further troubleshooting of the lines from the customer’s home to a Central Office or to a Remote Terminal if all the troubleshooting has been done and the customer is still unable to connect due to an outage or a disconnected line. Reason for Leaving : Personal Reason (Asthma Attacks) Duration : 11 Months Teleperformance –Edsa Central Crossing Mandaluyong City Position Title : Technical Support Specialist Industry : Call Center/IT-enabled Services Date Joined : July 2010 Date Left : March 2011 Duties and Responsibilities : -Troubleshooting of Internet connectivity from the customer’s computer to a router and to a modem that is provided by the DSL account that I handle, and set the schedule of an onsite technician for further troubleshooting of the lines from the customer’s home to a Central Office or to a Remote Terminal if all the troubleshooting has been done and the customer is still unable to connect due to an outage or a disconnected line. Reason for Leaving : Seat Shortage and Financial Issues. Duration : 9 Months Teletech –3rd Floor Robinson’s Place Lipa City Batangas Position Title : Technical Support Specialist Industry : Call Center/IT-enabled Services Date Joined : September 2008 Date Left : December 2009 Duties and Responsibilities : -Troubleshoot customer's HP personal computer by isolating the main issue ,giving them the main cause of the error and how to resolve them by running a diagnostic tool that came w/ the P.C., or even remotely accessing it and reconfigure the drivers and settings of it so that it will respond accordingly again otherwise we will send a replacement part if proven that it does not respond at all anymore. -Process Service orders for on site repairs, spare part ordering and even extending the standard warranty with us. Reason for Leaving : There was no salary increase and no sign of career growth Duration : 1 Year and 3 Months Siemens Business Solutions – 30th Floor Cyber One Bldng. Eastwood City Libis Position Title : Technical Support Specialist / Level 2 Help Desk Agent Industry : Call Center/IT-enabled Services Date Joined : September 2007 Date Left : August 2008 Duties and Responsibilities : -Troubleshooting of the end user’s Laptop and teaching them on how they can connect to the internet wirelessly or hard wire to it and how they can maximize the capabilities of the product that they have. -Process an on-line transaction if they need a second copy of the recovery disk from the account that I support, for six months Duration : 1 year Convergys Makati –PB COM Tower Makati City Position Title : Technical Support Representative Industry : Call Center/IT-enabled Services Date Joined : March 2007 Date Left : August 2007 Duties and Responsibilities : -Troubleshooting of Internet connectivity from the customer’s computer to a router and to a modem that is provided by the DSL account that I handle, and set the schedule of an onsite technician for further troubleshooting of the lines from the customer’s home to a Central Office or to a Remote Terminal if all the troubleshooting has been done and the customer is still unable to connect due to an outage or a disconnected line. Reason for Leaving : End of Contract and the site itself is having a lot of Seat Short Issues that also caused me to be laid off. Duration : 6 Months Link 2 Support- 5th Floor TechnoOne Bldng Eastwood City Libis. Position Title : Product Support Representative Date Joined : October 2005 Date Left : January 2007 Duties and Responsibilities : -Troubleshooting of Internet connectivity from the customer’s computer to a Linksys router that I support and walk them through configuring the advance settings of it. Reason for Leaving : The account was closed and I got laid off Duration : 1 Year and 3 Months SYKES Asia Inc. –K-Point Bldng. GilmoreStreet Cubao Quezon City.. Position Title : Technical Support Representative Industry : Call Center/IT-enabled Services Date Joined : March 2005 Date Left : August 2005 Duties and Responsibilities : -Troubleshooting of Internet connectivity from the customer’s computer to a modem that is provided by the DSL account that I handle, and set the schedule of an onsite technician for further troubleshooting of the lines from the customer’s home to a Central Office or to a Remote Terminal if all the troubleshooting has been done and the customer is still unable to connect due to an outage or a disconnected line. Reason for Leaving : The salary was not enough for me to survive here in Manila, End of Contract Duration : 6 Months CHARACTER REFERENCES: Christian Nantiza Sese 09201382373 Technical Support Representative Alorica Inc. 2nd Floor, SM City Lipa, Ayala Highway, Lipa, 4217 Batangas Flora Mabini 09322212158 MY CATV – Lucena City Branch (Enverga Blvd. CornerOlympic Square University Site,Red V Lucena City) France Gayle P. Villanueva 09175033693 Senior B ESL (English as Secondary Language) Teacher | FT & Kids Specialist | Trainer at 51Talk Philippines
    • More About Me: Proficient in assembling and troubleshooting a personal computer and any other appliances, installation of a new hardware and software products, networking configuration and installation (modem/router configuration), microsoft word, excel, adobe photo shop and sales talk.
    • Some of my hobbies: I enjoy Surfing the Net, Troubleshooting anything (such as home appliances), Watching Movies, Cycling, Singing on a Videoke Machine, Ballroom Dancing and Billiards.
  • My Avability: Full-Time, Part-Time, As Needed, Employee, Temporary, Contract, Seasonal
  • I can work: Both
  • Personal Skills:
    • Hourly fixed: I am open to both
    • Hourly rate: MSG ME