BEI CLOUD: Ron Alegre specializing in Virtual Assistant services

Ron Alegre  services profile picture
Profile Submitted From or Near: Manila Manila Philippines
  • Personal Information:
    • Name: Ron
    • City: Manila
    • State: Manila
    • Country: Philippines
  • Last Company I Worked For:
    • Previous Companies Name: Freelancer.com Inc.
    • Date Started: 2011-06-28
    • Date Ended: 2018-08-20
  • Other Information
    • College: Rizal Technological University
    • My Degree: Bachelor's Degree
    • Previous Job Description: Here is an outlined job description: - Monitor and audit a specified number of responses (chat/ticket, Facebook/Twitter comments, IOS/Android feedback) for all team members 
- Communicate team scores with recommendations including defective items, ticket type and Top QA scores
 - Ensure that all teams and team members are kept up-to-date with the company’s current procedures and processes by coordinating with different departments within Engineering and Operations
 - Coordinate with Customer Experience Team to resolve disputes in audits 
- Coordinate with different product teams or departments to clarify updates and protocol.
 - Keep a record of protocol, processes, and product releases for the Customer Experience Team
 - Provide one-on-one coaching with the agents in the Customer Experience Team - Collaborate with the teams leaders through weekly calibration session
    • More About Me: A professional customer support with more than 10 years of experience in the customer service industry, 7 yrs. from a tech company called freelancer.com. i started in freelancer.com as one of the top email and chat support agents that provides exceptional customer service answering about 90-120 tickets on an 8-hour shift schedule while attending to live chat sessions. after a year, i was promoted to a verification analyst that verifies online identity through kyc program and investigates possible fraud-related transactions of our users using the company’s admin tools. currently, i am the team leader of the quality assurance team that strictly monitors the ticket and chat responses of the entire customer experience team through weekly audits to ensure high quality and accurate responses are always provided to our users.
    • Some of my hobbies: Photography, Painting, Traveling, Outdoor Activities
  • My Avability: Full-Time, Employee
  • I can work: Both
  • Personal Skills:
    • Hourly fixed: I am open to both