BEI CLOUD: Jarvey De leon specializing in Virtual Assistant services
Profile Submitted From or Near: Baguio Cordillera Administrative Region Philippines
- Name: Jarvey
- City: Baguio
- State: Cordillera Administrative Region
- Country: Philippines
Last Company I Worked For:
- Previous Companies Name: Teleperformance Inc.
- Date Started: 2007-02-05
- Date Ended: 2017-10-31
- College: University Of Baguio
- My Degree: Bachelor's Degree
- Previous Job Description: Responsible for evaluating call handling behaviors of call center agents to help support performance management. - identifies and recommends key elements to be included in quality evaluation forms - analyzes possible root cause of performance gaps observed in calls evaluated and presents these to management for immediate action - creates performance analysis reports focusing on top call drivers to help support business improvement plans
- More About Me: I am married and we have a bameautiful daughter. i am currently a stay-at-home dad but i am an experienced quality assurance specialist with a demonstrated history of more than 10 years of working in the outsourcing/offshoring industry. i was immersed in different lines of businesses which includes, but not limited to sales, finance, auditing, training and quality assurance. some of my tasks and responsibilities consisted of data collection & analysis, reviewing calls, analyzing customer experience, providing feedback to our agents and creating daily, weekly, monthly and yearly reports for our clients and other strategic partners based on strict and stringent client guidelines. i also have experiences in content creation, transcription, search engine evaluation & lidar annotation. i am also well versed in excel, ms word, powerpoint, outlook, windows movie maker, virtual dj le, adobe premiere, and audacity. i have a background in needs analysis, workforce management, time management, contact centers, and management. strong experience in quality assurance with a bachelor’s degree in operations management from the university of baguio.
- Some of my hobbies: Web And social media browsing. Computer games, mma training, jiu jitsu, basketball, book reading.