BEI customer support agents are interviewed thoroughly before being hired. BEI only hires Filipinos that have fluent English. Not only does BEI focus on hiring Filipinos that have excellent English, we also make sure they are friendly, sincere, and attentive to customer needs while on the phone. We like to make sure the customer is as satisfied as possible before we end the call, never rushing calls, but staying efficient in the process at the same time.
What other services are included:
BEI solutions are focused with quality in mind. BEI solutions will be tailored to work for you (the client). Here at BEI we are constantly customizing packages that will go best with our client. Every single client needs a unique plan from start to finish. BEI wants to make sure we are meeting our objectives.
Client solutions also include, but not limited to:
Direct Communication With The Agent Managing Your Campaign
Direct Access to Agents Recorded Calls
Direct Contact Can Be Through Skype, Phone, and or Email
Direct Training With Agent (if you prefer or we will train)
We are constantly and provocatively monitoring our agents in live time as well. When the agents are under monitoring from time to time, not only does it keep them on their feet, but at same time they feel a sense of relaxation. Due to the fact we have a whisper in feature, where management can whisper (where only agent hears not customer) into the calls assisting the agents as they are in the call. It really maximizes the performance of what are agents can do.